Accessibility Statement

NextPhase Labs LLC, doing business as Bloc, is committed to ensuring our website and services are accessible to all users, including individuals with disabilities. We strive to meet WCAG 2.1 Level AA conformance.

1. Our Commitment

Bloc believes all people, regardless of ability, should have equal access to transportation technology. Accessibility is a core value, not an afterthought.

We are actively working to ensure that ridewithbloc.com conforms to WCAG 2.1 Level AA standards as defined by the W3C, covering visual, auditory, physical, speech, cognitive, language, learning, and neurological disabilities.

2. Measures Taken

To support accessibility, Bloc has implemented or is implementing:

• Semantic HTML markup for all page structure
• Meaningful alt text for all informational images
• Sufficient color contrast (minimum 4.5:1 for normal text, 3:1 for large text)
• Keyboard navigability for all interactive elements
• Visible focus indicators for keyboard users
• Screen-reader accessible form labels and error messages
• No content that flashes more than 3 times per second
• Responsive design supporting text resize up to 200% without content loss
• Descriptive link text avoiding vague anchor text

3. Known Limitations

Some areas may not yet fully conform to WCAG 2.1 AA:

• Some third-party embedded content (maps, widgets) may not fully meet standards; we are working with vendors on this
• Some older PDF documents may not be fully accessible; accessible versions are available on request
• Our mobile application is under active development with ongoing accessibility improvements

We are actively auditing and addressing issues as identified.

4. Assistive Technology Compatibility

Our website is designed to be compatible with:

• Screen readers: NVDA, JAWS, VoiceOver (iOS/macOS), TalkBack (Android)
• Voice control: Dragon NaturallySpeaking
• Browser zoom and text enlargement tools
• High contrast display modes
• Keyboard-only navigation

5. Requesting Accommodations

If you experience difficulty accessing our site or need content in an alternative format, contact us:

• Email: [email protected]
• General: [email protected]
• Website: ridewithbloc.com

Please include in your request:

• Description of the accessibility issue
• URL where the issue occurred
• Your preferred contact method
• Preferred format for the information (if applicable)

We aim to respond within 2 business days and resolve issues within 10 business days.

6. Third-Party Content

We are not responsible for the accessibility of third-party content linked from our site. Please contact respective providers directly for third-party accessibility issues.

7. Rider Accessibility

Bloc is committed to accessible transportation for all riders:

• We will provide information about accessible vehicle options as our platform grows
• We will comply with WAV (Wheelchair Accessible Vehicle) service requirements where applicable
• Driver training will include guidance on assisting passengers with disabilities
• Zero-tolerance policy for refusing service to passengers with disabilities or service animals

8. Feedback

Send accessibility feedback or suggestions to [email protected]. All feedback is taken seriously and used to improve our platform.

9. Formal Complaints

If unsatisfied with our response, you may contact:

• U.S. Department of Justice (ADA enforcement): www.ada.gov
• U.S. Access Board: www.access-board.gov
• Your state's human rights or civil rights commission

10. Conformance Status

Status: Partial conformance with WCAG 2.1 Level AA — actively working toward full conformance.
Last accessibility review: March 2026
Review frequency: At least annually, or upon significant site changes.

11. Contact